ISO Accreditation

We are independently audited and certified to be in conformance with ISO 9001 and the following information outlines some procedures that help ensure consistent business processes are being applied within our company.

Internal Procedures
Every working process within Devenish has a detailed procedure, the details of which are kept in our procedures manual. This provides a framework for establishing and reviewing quality objectives and provides formal guidance on each and every function through the manufacturing, administration, production and service process.

Management Reviews
Our management team believe that the key to continuous improvement is a regular review and evaluation of company activities for all departments against previously set targets. To help set and review these targets our management team meet twice a year.

Complaints System
Our complaints system, which comprises of both our internal opportunities for improvement and customer complaints are reviewed and discussed in weekly meetings and corrective action carried out in a timely manner. A statistical analysis of complaints is carried out and targets/objectives set at each management review.

Customer Surveys
We carry out customer surveys to gauge customer’s satisfaction levels. All information is analysed and reviewed bi-annually at the management reviews.

Process Performance
Each mixer is continually monitored to ensure optimum mixer efficiency and they’re also checked for cross contamination. Monthly quality control checks are carried out on finished goods and raw materials to ensure only top quality products are manufactured and dispatched.

Please click on the PDF icon to the right to download a copy of our ISO certificate.