3rd Line Support Analyst

Devenish is seeking an IT Support Analyst (3rd Line) to join our global team.

We are a fast growing, innovative, international agri-food technology business, supplying innovative environmental, animal and human health solutions to the farm, feed and food industry

The Role

The Service Desk Third Line Support Analyst is part of a team responsible for supporting the day to day needs of the business as well as designing, building, deploying, maintaining and upgrading the IT infrastructure. They are a point of escalation for technical queries from the help desk 1st and 2nd Line and maintain a balance between responding to escalated technical support requests and progressing project work. The competitive remuneration and benefits package on offer will place strong emphasis on rewarding achievement and ability.

Key duties:

The successful candidate will be responsible for the following:

• Assist the help desk team with escalated tickets relating to high level queries, e.g. backup problems, urgent network and device monitoring alarms and researching and implementing solutions to problems
• Manage project work, e.g. infrastructure projects
• Types of infrastructure work may involve making changes to existing equipment or deploying new hardware/software and decommissioning old equipment

Essential Criteria:

• Minimum 3 years’ experience within a similar role or environment
• Experience of a fast paced and demanding working environment of mission-critical business systems

Skills and Abilities:

• Excellent communication skills, confident in dealing with internal and external clients
• Strong organisational and planning skills with the ability to prioritise effectively and work under pressure
• Strong work ethic with the ability to show initiative, work on their own and as part of a team
• Practical and logical approach to problem-solving with good attention to detail
• Ability to maintain strict confidentiality with respect to data and information
• Flexible and adaptable
• Be capable of and be prepared to travel within the UK & Ireland
• Full Clean Driving license

Desirable Criteria - previous experience in some of the following areas would be an advantage for applicants:

• Experience within a manufacturing organisation where systems include Finance/Admin and Production/Engineering
• Previous experience with some or all of the following:
  • Switches and APs (Cisco) and Firewalls (Fortinet)
  • Physical (Dell) or virtual (VMWare) servers
  • ESX hypervisors – advanced usage or deployment
  • Veeam Backup & Replication software – in-depth knowledge or previous deployment
  • AV Management software (McAfee EPO)
  • Network monitoring tools (PRTG, LibreNMS)
  • ERP System (Microsoft Dynamics Nav)
  • Production systems (Siemens WinCC Step 7)
  • Microsoft SQL Server experience – administration, building SQL views, importing/editing critical live data
  • Exchange on premises /Office 365 – experience of troubleshooting and administering

Salary and Benefits:

• Competitive salary based on experience
• Company matched pension scheme
• Company Health Cash Plan
• 37.5hr week, flexibility will be required
• Based in Belfast, travel may be required
• Training and Development opportunities

The Devenish Group is an Equal Opportunities Employer and welcomes applications from all sections of the community.