Customer Service Manager

Hi Peak Feeds is the UK and Ireland's largest 100% organic manufacturer of feeds, blends, minerals and speciality products. Based in Killamarsh, Sheffield, Hi Peak is a part of the Devenish Nutrition Group, headquartered in Belfast. Devenish Nutrition Ltd is a fast growing, innovative, international agri-food technology business, supplying innovative environmental, animal and human health solutions to the farm, feed and food industry internationally. Devenish has 5 manufacturing sites in the UK, including Hi Peak, as well as United States and Mexico.

The Role

Reporting to the General Manager, the Customer Services Manager will be responsible for the achievement and reporting of KPI’s relating to the performance of the department. The successful candidate will be self-motivated, results-driven person with a professional manner.

The successful candidate will demonstrate the below core behaviours:

  • Delivers high standards of personal behaviour
  • Works at pace with an ability to handle multiple tasks
  • Takes ownership of own tasks and challenges self and others
  • Leads team to achieve relevant KPI's and Objectives
  • Encourages and supports Team
  • Strong customer and commercial approach in all aspects of role
Key responsibilities include:
  • Leading the Customer Service Team to ensure a "Best in Class" service to our Customers
  • Ensuring timely and accurate processing of sales orders
  • Responsible for Weighbridge inbound and outbound
  • Functional communication with the Commercial Managers to ensure "Best in Class" service to our Customers
  • Coaching and motivating team members to reach their maximum potential and create a team environment to optimise performance
  • Ensuring customer related information systems are operated to the required standard to maintain accurate and secure records
  • Instilling a customer focused culture and a "Right 1st Time" approach
  • Developing an in-depth knowledge of product requirements by customer
  • Building strong, collaborative working relationships with all internal and external customers to meet the needs of the business and customers
  • Carrying out individual staff performance reviews
  • Liaising closely with the operational personnel to facilitate the effective execution of production plans in order to meet Customer promise dates
  • Being aware of Finished Goods stock levels to ensure availability to customers
  • Carrying out and complying with all company policies, procedures and instructions and any other reasonable duties deemed necessary by the company
  • A Customer 1st approach
  • Minimum 3 years people management experience in an administrative function
  • Ability to work on own initiative
  • Strong organisational skills
  • Good communication skills, able to build an effective team within department and cross-functional
  • Excellent numerical skills
  • Computer Literacy, especially MS Excel, Order Processing and CRM
  • Able to work in a demanding and challenging environment
  • Full driving licence and prepared to travel to various sites as required
  • Flexible and adaptable approach in terms of role and work hours
Salary and Benefits:
  • Competitive salary dependent upon skills and experience
  • Pension scheme paid via salary sacrifice
  • 37.5 hour week, flexibility will be required
  • Corporate Health Cash Plan
  • Based in Killamarsh, Sheffield, with occasional travel to group sites as required
How to Apply

If you wish to apply for this position, please forward your CV and covering letter indicating why you are suitable for this role to:

Closing date for applications: 29th August 2019 at 5pm.

Devenish Nutrition Ltd is an Equal Opportunities Employer and welcomes applications from all sections of the community