Devenish Nutrition Ltd is a fast growing, innovative, international agri-food technology business. Headquartered in Belfast, Devenish have 5 manufacturing sites in the UK (Belfast, Killamarsh, Widnes, Boroughbridge and Thirsk). We also have sites in United States and Mexico. From these sites we supply innovative environmental, animal and human health solutions to the farm, feed and food industry internationally.

Service Desk Administrator – First Line Support

The Role

The IT Service Desk is an integral part of the Devenish business and acts as the gateway for users to engage with the IT department. The work done within this team ensures that all staff at Devenish have what they need, working to the expected levels, in order to perform their roles and push the business to the next level. Reporting to the IT Servicedesk Manager, this is an excellent opportunity for a person with initiative who is looking for a new challenge that offers career and personal fulfilment. The competitive remuneration and benefits package on offer will place strong emphasis on rewarding achievement and ability.

Key duties

The successful candidate will be responsible for the following:

  • Ticket Logging
    • First point of contact within the department
    • Gathering enough information to log tickets
    • Assessing priority of queries
  • First Line IT Support
    • Managing personal ticket list
    • Keeping end users up to date with progress of their tickets
    • Troubleshoot routine issues and escalate where appropriate
    • Software Installs
    • Hardware configuration and support
  • Account Management
    • Managing the onboarding & offboarding process
    • Managing general account queries
    • Management of equipment allocation
  • Procurement
    • Scoping/agreeing requirements
    • Raising purchase orders
    • Liaising with suppliers
  • Admin Support
    • Creating and maintaining IT Support documentation

Essential Criteria:

  • 1 years' experience in a similar role.
  • Excellent communication skills, written and oral
  • Work well with autonomy and as part of a team
  • Practical and logical approach to problem solving
  • Strong organisational and planning skills
  • Strong attention to detail
  • Good problem solving skills
  • Be capable and prepared to travel within the UK & Ireland
  • Be prepared to be part of an on call rota
  • Perform under pressure

Desirable Criteria - previous experience in some of the following areas would be an advantage for applicants:

  • 3rd level education in a relevant field
  • Previous experience in a fast paced production driven organisation

Salary and Benefits:

  • 5% company matched pension scheme
  • Company Cash Plan
  • 37.5hr week, flexibility will be required
  • Based in Duncrue, Belfast, travel will be required
How to Apply

If you wish to apply for this position, please forward your CV and covering letter indicating why you are suitable for this role to: hr@devenish.com.

Closing date for application is: 11th February 2020

Devenish Nutrition Ltd is an Equal Opportunities Employer and welcomes applications from all sections of the community