Quality Management
We are committed to providing services and products that meet or surpass our customers requirements. In an effort to maintain our past successes and to comply with market forces we have completed a programme to develop and maintain our Quality System.
Devenish Nutrition have a number of accreditations:
Our management system is accredited to ISO 9001:2015 by SGS since 5th December 1994. Some of the requirements for this are procedures to cover all key processes in the business
- Procedures to cover all key processes in the business
- Monitoring processes to ensure they are effective
- Keeping adequate records
- Checking output for defects, with appropriate and corrective action where necessary
- Regularly reviewing individual processes and the quality system itself for effectiveness
- Facilitating continual improvement
As part of our proactive approach to compliance, our working procedures are audited at least annually by our team of internal auditors, and our management review is carried out twice a year. We are independently audited and certified to be in conformance with ISO 9001:2008 and the following information outlines some procedures that help ensure consistent business processes are being applied within our company.
Internal Procedures
Every working process within Devenish has a detailed procedure, the details of which are kept in our procedures manual. This provides a framework for establishing and reviewing quality objectives and provides formal guidance on each and every function through the manufacturing, administration, production and service process.
Management Reviews
Our management team believe that the key to continuous improvement is a regular review and evaluation of company activities for all departments against previously set targets. Our management team meet twice a year to help set and review these targets.
Complaints System
Our complaints system, which comprises of both our internal opportunities for improvement and customer complaints are reviewed and discussed in weekly meetings and corrective action carried out in a timely manner. A statistical analysis of complaints is carried out and targets/objectives set at each management review.
Customer Surveys
We carry out customer surveys to gauge customers satisfaction levels. All information is analysed and reviewed bi-annually at the management review/meetings.
Process Performance
Each mixer is continually monitored to ensure optimum mixer efficiency and they are also checked for cross contamination. Monthly quality control checks are carried out on finished goods and raw materials to ensure only top quality products are manufactured and dispatched.