Quality Management

We are committed to providing services and products that meet or surpass our customers' requirements. In an effort to maintain our past successes and to comply with market forces we have completed a programme to develop and maintain our Quality System.

Devenish have a number of accreditations including; UFAS, BETA NOPS, FAMI-QS.

We have implemented procedures to cover all key processes in the business

  • Procedures to cover all key processes in the business
  • Monitoring processes to ensure they are effective
  • Keeping adequate records
  • Checking output for defects, with appropriate and corrective action where necessary
  • Regularly reviewing individual processes and the quality system itself for effectiveness
  • Facilitating continual improvement

As part of our proactive approach to compliance, our working procedures are audited at least annually by our team of internal auditors, and our management review is carried out at least annually. We are independently audited and certified to be in conformance with specific feed assurance schemes and the following information outlines some procedures that help ensure consistent business processes are being applied within our company.

Internal Procedures

Every working process within Devenish has a detailed procedure, the details of which are kept in our procedures manual. This provides a framework for establishing and reviewing quality objectives and provides formal guidance on each and every function through the manufacturing, administration, production and service process.

Management Reviews

Our management team believe that the key to continuous improvement is a regular review and evaluation of company activities for all departments against previously set targets. Our management team meet at least annually to help set and review these targets.

Complaints System

Our complaints system, which comprises of both our internal opportunities for improvement and customer complaints are reviewed and discussed in weekly meetings and corrective action carried out in a timely manner. A statistical analysis of complaints is carried out and targets/objectives set at each management review.

Customer Surveys

We carry out customer surveys to gauge customer’s satisfaction levels. All information is analysed and reviewed at the management review/meetings.

Process Performance

Each mixer is continually monitored to ensure optimum mixer efficiency and they are also checked for cross contamination. Monthly quality control checks are carried out on finished goods and raw materials to ensure only top quality products are manufactured and dispatched.

Raw material and supplier approval

Through implementation of robust procedures existing and new suppliers are evaluated and assessed to ensure we have complete supply chain assurance. Raw material ingredients sourced from approved suppliers are subject to our regulatory raw material approval process to ensure compliance with legislative requirements and risk based internal control measures.